Customer Care Representative Needed in Agoura Hills

Industry: Mobile Data Management and Technology

Pay: $22.00 - $24/hour

Start times range from 5am-10am, 8 hours daily Monday - Friday (Flexibility Required)

Summary: Processes major account mobile device orders on a daily basis and responds to incoming client questions and requests via phone and email.

Duties and Responsibilities include the following. Other duties may be assigned.

• Process mobile device orders daily for assigned major accounts. This includes submitting orders received through their internal software to the wireless carrier ordering portals or to their assigned wireless representative for fulfillment to the client end-user.
• Provide closed-loop follow-up regarding all orders by confirming shipment to end customers in a timely fashion.
• Interact with client to resolve issues with orders that have missing order information as well as potential issues regarding wireless equipment availability.
• Respond to incoming client questions regarding issues around activation, feature/function of mobile devices and lost or damaged devices. Questions may come from in-bound calls or emails.
• Track each incoming issue through our ticketing system to meet appropriate client Service Level Agreement metrics.
• Maintain accurate tracking status in their database and ensure follow-up of previous days unresolved order issues.
• Work as a team to ensure all client issues are resolved to the level possible on a daily basis.
• Mobile Device Management Capabilities

Skills:

• High Computer Literacy, Strong Oral & Written Communication Skills
• Customer Relations, Diplomacy, Time Management,
• Professionalism, Accuracy and Attention to Detail
• Project Management, Fast Data Entry/Keyboard Skills (50+ WPM)
• 2+ Years of College Experience
• Prior Mobile Carrier Experience Preferred

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.